Management Services.
How do we take care of your investment?
During Vacancy…
AGGRESSIVE MARKETING
If a property is vacant, we want to get it rented. To do so, we pay to advertise the property on numerous media, including Zillow and Rentals.com. Beyond that, we use over 18 other websites to maximize the online visibility of the property, complete with data, photos, virtual tours, and descriptions.
PROFESSIONAL & MILITARY-SUPPORTIVE STAFF
Our property management staff is licensed and trained, plus have many years of experience in this field. Most of our staff is either a former military member, a spouse of an active-duty soldier, or lived in the Fort Cavazos area for many years dealing with our military families. Regardless of a person’s military status, we try to treat all of our residents with good customer service skills in dealing with the myriad of tenant issues.
THOROUGH TENANT SCREENING
Prior to approval, all tenants must pass our screening. In our efforts to provide you with quality tenants, all are screened by the following criteria: credit history; national criminal record; sex-offender status; previous evictions; income, and identity verification.
VIRTUAL TOURS
A unique service we provide for all rental properties is the Visual Tour. Potential tenants can view each room with scrolling panoramic pictures, giving the viewer a much better perspective, especially for our many deployed military families that often rent properties sight unseen. The feedback and response from the Visual Tours have been tremendous and we believe has increased our marketability of each property.
During Occupancy…
PROFESSIONAL INDUSTRY STANDARD LEASE
As members of the Texas Apartment Association (TAA), we use their top-notch, detailed lease for our tenants. This lease, along with the multiple addendums available, provides the responsibilities of both the tenant and landlord (owner) in all aspects of managing a property. We show a mandatory, 22-minute video to each of our new tenants, prior to signing the lease. Click here to view the streaming video of the lease. Additionally, we can execute the lease electronically, as an additional service to those who want to rent the property before they even arrive in the area.
QUALITY & AFFORDABLE MAINTENANCE
To keep the property in a good condition, we will coordinate for all necessary health and safety repairs. Cosmetic-type repairs must be approved by the owner. All repairs and routine maintenance are performed by professional companies who provide us with excellent service at competitive rates. Lone Star Realty does not add any additional fees for any of our maintenance coordination services.
ROUTINE INSPECTIONS
We conduct semi-annual inspections to make sure the tenant is properly maintaining the property and to identify any routine maintenance. If a problem is found during an inspection, we immediately start the process to resolve the issue. We require residents to promptly pay for any damages incurred.
COMPETITIVE MANAGEMENT FEES
We charge a 10% management fee for all collected rent. If a property is vacant, no fee is charged. This fee is deducted from the rent each month, with the balance of the funds in the account sent to the owner. We also charge a $95 leasing fee for new leases executed. We do not charge any other fees, such as renewal fees, maintenance upcharge or service fees, advertising fees, technology fees, etc.
TENANT NON-COMPLIANCE
If a tenant violates the lease due to nonpayment of rent, unauthorized occupants or pets, high grass, or excessive damages, we will take corrective actions, per the lease agreement. If the tenant remains in default due to unpaid rent, we will represent you in court.
DIRECT DEPOSIT FOR OWNERS
Owners have the option to receive timely disbursements electronically into their bank accounts, via our professional management software program.
ONLINE STATEMENTS
Once funds are disbursed each month, we email our owners a notification that their financial statement is ready for online review. Each owner is assigned a login and password to access their property’s statement through our secure website. The statement will show all of the income and any expenses for that month. Statements are archived for future reference.
Asset Protection
We require tenants to have renters insurance, if they do not already have one, they may opt-into the program supported by Lone Star Realty. This program offers $100,000 of protection to your property and $10,000 of personal property for the tenant.