Maintenance Tools

Maintenance Work Order

COVID-19 MODIFIED PROCEDURES:    All work orders must for emergencies only.  Only repairs for absolute health and safety items will be done.  Heating and air conditioning are not emergencies; however, we will attempt to have them repaired based on the availability and the safety of the technicians.  Please submit all work orders through your tenant portal as usual.

We require all maintenance requests to be in writing.   For the fastest response, please submit your work order through your tenant portal.  Using the portal will give you access to the status of your work order once it is assigned to a vendor.  If you don't presently have access to your tenant portal, please contact our office for assistance in setting one up.


Once you submit the written request, we will assign the work to a local company. You should have the repair completed or have communicated with the contractor within 48 business hours. If not, please contact our maintenance department for the current status of your work order request.
If you are a Lone Star Realty tenant and have an after-hours maintenance emergency, please call (254) 290-0718. When you call, leave a message with your name, address, phone number, and a detailed description of the emergency. You will then be contacted by someone from our office or our after-hours maintenance vendor.
Maintenance Tips
  • Prompt Scheduling & Faster Service. Please turn in your service request before 12:30 p.m. to receive quick and timely service.
  • Be Detailed. Please give us the COMPLETE details of your service needs so that we can bring the proper tools and supplies and complete the job during our first visit.
  • Dishwashers & Disposals. Run your dishwasher at least once a month and your garbage disposal at least once a week in order keep them functioning properly. Only use dishwasher soap in your dishwasher. Using dish soap will cause it to overflow with bubbles and water.
  • Running Toilets & Dripping Faucets. Allowing your toilet to run and your faucets to drip wastes water and will raise your water bill.
  • Change Filters Monthly. To keep your air conditioner and heater working efficiently and properly, clean or change the filter every month. For replaceable filters, use the correct size, which is usually marked on the side of the old filter. You can purchase a new filter at Walmart, Home Depot, or Lowes. Keeping the filter clean should also reduce the cost of your utility bill.
  • Air Conditioning or Heating Not Working: Please clean or change your filter first. Also, check your circuit breakers to make sure that none of them have tripped. The best way to check the breakers is to turn all of them off and then turn them back on. If your problem continues, then please submit a work order.
  • Jammed Garbage Disposal. Please check the reset button on the bottom of the disposal by pushing it in. If your have an allen wrench, try turning the blades from the bottom of the disposal. Do not attempt to put your hand or any tools inside the disposal.
Changing A/C Filter

GFCI Outlet

Unclogging Your Garbage Disposal

Unclogging Your Toilet